Power Retail

Power Outages Medically Dependent Consumers Pricing and Payment Terms & Conditions Complaints

Complaints

If you have a complaint, please call 0800 PLATPOWER or 0800 752876937 or email info@platinumpower.co.nz to access our free complaints process.  If we cannot resolve your complaint, you can contact Utilities Disputes on 0800 22 33 40 or go to www.utilitiesdisputes.co.nz.  Utilities is a free and independent service for resolving complaints about utilities providers.

Energy Fact Sheet - Resolving your complaint with a provider (PDF)