Power Retail

Power Outages Medically Dependent Consumers Pricing and Payment Terms & Conditions Complaints

Power Outages

Keeping Safe

In the event of a power outage, please remember all power lines and connections should be treated as live at all times. 

  • Keep well clear of all powerlines, even if it is a planned outage, power could be restored sooner than specified 
  • Turn off any sensitive equipment, like computers
  • Turn off all heat-producing appliances like heaters
  • Treat all power points as live at all times

Have a backup plan if your health depends on your electricity

If you or someone you know is medically dependent on power please check in on them and ensure their backup plan is working.

Remember to contact 111 if you have concerns for the health and safety of anyone.

Do you have a power fault?

If you believe you have a power fault, and you have no power, first check you have not blown a fuse.  Check if other properties are without power, if this is the case you can verify what outages are in place by going to networks website.

For up to date information on your area, or to report an outage you can check outages on your local Network Companies website. 

Platinum Power Retail Ltd provide below most North Island contacts for outages or power faults.

Upper North Island

Central North Island

Lower North Island