Power Retail
Power Outages Medically Dependent Consumers Pricing and Payment Terms & Conditions Complaints Customer CarePower Outages
Keeping Safe
In the event of a power outage, please remember all power lines and connections should be treated as live at all times.
- Keep well clear of all powerlines, even if it is a planned outage, power could be restored sooner than specified
- Turn off any sensitive equipment, like computers
- Turn off all heat-producing appliances like heaters
- Treat all power points as live at all times
Have a backup plan if your health depends on your electricity
If you or someone you know is medically dependent on power please check in on them and ensure their backup plan is working.
Remember to contact 111 if you have concerns for the health and safety of anyone.
Do you have a power fault?
If you believe you have a power fault, and you have no power, first check you have not blown a fuse. Check if other properties are without power, if this is the case you can verify what outages are in place by going to networks website.
For up to date information on your area, or to report an outage you can check outages on your local Network Companies website.
Platinum Power Retail Ltd provide below most North Island contacts for outages or power faults.
Upper North Island
- Far North
Top Energy - 0800 867 363
https://outages.topenergy.co.nz - Northland
North Power - 0800 10 40 40
https://northpower.com/electricity/current-outages - Auckland
Vector - 0508 832 867 (0508 VECTOR)
www.vector.co.nz/personal/outages - Counties
Counties Power - 0800 100 202
www.countiespower.com/outages
Central North Island
- Hamilton & Waikato
WEL Networks - 0800 800 935
https://outages.wel.co.nz - Te Awamutu
Waipa Networks - 07 870 2000
http://outages.waipanetworks.co.nz - Cambridge
Waipa Networks - 07 827 2000
http://outages.waipanetworks.co.nz - Thames Valley & Tauranga
Power Co
https://www.powerco.co.nz/about-us/power-cut-information - Eastern Bay of Plenty / Whakatane
Horizon Energy – 07 306 2900 (0800 HORIZON)
https://www.horizonnetworks.nz/outages-0 - Rotorua and Taupo
Unison Network – 0800 286 476 (0800 2 UNISON)
https://www.unison.co.nz/outages - Gisborne and East Coast
Eastland Energy - 0800 206 207 - Hawke's Bay
Unison Network - 0800 286 476 (0800 2 UNISON)
https://www.unison.co.nz/outages
Lower North Island
- Central Hawke's Bay
Centralines - 0800 NO POWER (0800 667 693)
https://www.centralines.co.nz/outages - Dannevirke
Scanpower - 0800 808 039 - Kapiti and Horowhenua
Electra - 0800 LOST POWER
(0800 567 876)
https://outages.electra.co.nz - Wellington
Wellington Electricity – 0800 248 148
https://www.welectricity.co.nz/outages/