Power RetailPower Outages Medically Dependent Consumers Pricing and Payment Terms & Conditions Complaints
In the event of a power outage, please remember all power lines and connections should be treated as live at all times.
- Keep well clear of all powerlines, even if it is a planned outage, power could be restored sooner than specified
- Turn off any sensitive equipment, like computers
- Turn off all heat-producing appliances like heaters
- Treat all power points as live at all times
Have a backup plan if your health depends on your electricity
If you or someone you know is medically dependent on power please check in on them and ensure their backup plan is working.
Remember to contact 111 if you have concerns for the health and safety of anyone.
Do you have a power fault?
If you believe you have a power fault, and you have no power, first check you have not blown a fuse. Check if other properties are without power, if this is the case you can verify what outages are in place by going to networks website.
For up to date information on your area, or to report an outage you can check outages on your local Network Companies website.
Platinum Power Retail Ltd provide below most North Island contacts for outages or power faults.
Upper North Island
- Far North
Top Energy - 0800 867 363
North Power - 0800 10 40 40
Vector - 0508 832 867 (0508 VECTOR)
Counties Power - 0800 100 202
Central North Island
- Hamilton & Waikato
WEL Networks - 0800 800 935
- Te Awamutu
Waipa Networks - 07 870 2000
Waipa Networks - 07 827 2000
- Thames Valley & Tauranga
- Eastern Bay of Plenty / Whakatane
Horizon Energy – 07 306 2900 (0800 HORIZON)
- Rotorua and Taupo
Unison Network – 0800 286 476 (0800 2 UNISON)
- Gisborne and East Coast
Eastland Energy - 0800 206 207
- Hawke's Bay
Unison Network - 0800 286 476 (0800 2 UNISON)
Lower North Island
- Central Hawke's Bay
Centralines - 0800 NO POWER (0800 667 693)
Scanpower - 0800 808 039
- Kapiti and Horowhenua
Electra - 0800 LOST POWER
(0800 567 876)
Wellington Electricity – 0800 248 148